YOUR DELIVERY OPTIONS
We know how important it is to get your delivery to you as quickly and conveniently as possible. We currently use DPD, UK Mail and Royal Mail.
Our delivery options are summarised in the below link; please select the option that suits you best at the checkout page.
All orders are dispatched within one working day from receipt of your order. All next day and 48-hour delivery orders received by 3pm are dispatched the same working day where possible. Orders received on Saturdays and Sundays will be dispatched the soonest working day thereafter (Monday 7am).
Orders placed on a Friday after 3pm will be dispatched at the latest by the following Monday, though we will endeavour to have them dispatched on the Friday itself.
Please note times specified exclude weekends and bank holidays.
Shipping to Canada:Goods shipped to Canada may be subject to the Goods and Services Tax (GST) and/or duty. Unless specifically exempted, you must pay the 5% GST on items you import into Canada by mail. The CBSA calculates any duties owing based on the value of goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they are being imported from. Goods will be held in customs until the duties are paid.Shipping to Mexico:Goods shipped to Mexico with a value over the $300.00 minimum will be subject to duties and taxes. At WIT we ship internationally with DHL and any order with a value over $50.00 will also attract duties and taxes, the rate of which will depend on the country they are shipped from, in this case the United Kingdom. Goods will be held in customs until duties are paid.
Royal Mail Tracked 24 hour service - This is a UK wide next working day delivery service with online tracking included (SMS or e-mail notifications) so you can keep tabs on your parcel's progress.
Royal Mail Tracked 48 hours service - This is a UK wide 2 working day delivery service with online tracking (SMS or e-mail notifications) so you can keep tabs on your parcel's progress.
Standard Royal Mail 2-3 Day Untracked Service - This is a UK wide 2-3 working day delivery service. This is NOT a tracked service, customer will receive notification upon shipping but will not be able to track parcel's progress.
Click & Collect - Same delivery options as above apply to this service, however you have the option to pick up your order from over 4,000 locations UK-wide
CAN I TRACK MY ORDER?
Yes, you will receive an e-mail when your order is dispatched, with your tracking number and a link to the tracking website.
DOES FREE SHIPPING OVER £35 COVER ALL OF UK?
We offer this promotion to the majority of the UK. The only areas we are not able to service as part of this offer is Channel Islands and Scottish Highlands.
WHICH COUNTRIES DO YOU SHIP TO?
We ship to over 50 countries, including:
UK & Europe: United Kingdom, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
USA & Rest of the World: United States, Australia, Brazil, Canada, China, Hong Kong, India, Japan, Kazakhstan, New Zealand, South Africa, Singapore, South Korea, United Arab Emirates, Taiwan and many more.
We ship to almost every country on the planet, but if your country is not listed at checkout please contact us at firstname.lastname@example.org and we can almost always arrange for delivery.
Any issues on international delivery please get in touch at email@example.com or our live chat Monday - Friday 10-4pm.
HOW DO CUSTOMS AND IMPORT CHARGES WORK?
When shipping within the EU no duties are applied.
For any countries outside of the EU, all relevant customs or import duties are the sole responsibility of the customer. For imports of ‘de minimis’ value duties do not apply. For some countries these ‘de minimis’ values are adequately high that no duties will apply to most order sizes; e.g. USA $800, Australia $1000AUD, South Korea KRW 150,000. Please check with your respective customs authority or visit www.gov.uk/goods-sent-from-abroad/tax-and-duty